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Download a summary of the Home Care Workforce Support Program Report

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Resources in this section will inform business practices.

Industry Resources are to be used by the care industry with regards to the aged care reforms, workforce recruitment and retention, best practice, and industry knowledge to delivery high quality person-centred care.

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Home Care Workforce Support Program Queensland

workforce planning

tool-kits

Tool kits Inforgraphic

presentations

Every word and gesture Counts

Video

Coping with Difficult Times - Workforce Planning Part 6

Video

Leadership Traits for Effective Workforce Planning - Workforce Planning for the New Normal Part 5

Video

The SACS Model - Workforce Planning for the new Normal Part 4

Video

Strategy & Role Clarity - Workforce Planning Part 3

Video

What is Workforce Planning? Workforce Planning for the New Normal Part 2

Video

What is the New Normal? Workforce Planning Part 1

Video

Home Care Workforce Support Program QLD - 2022 Overview

Podcasts

SNACK: Some New aged Care Knowledge. Information and resources to inform and inspire the home care workforce.

See all podcasts

Kinship: A Family’s Voice

Season 4,

Episode 6

Cultural warning: EmPauR would like to advise Aboriginal and Torres Strait Islander listeners that the following...

Cultural Protocols Across Regions Part 2

Season 4,

Episode 5

Cultural warning: EmPauR would like to advise Aboriginal and Torres Strait Islander listeners that the following...

Cultural Protocols Across Regions Part 1

Season 4,

Episode 4

Cultural warning: EmPauR would like to advise Aboriginal and Torres Strait Islander listeners that the following...

Food Adventures: Traditional meets Western

Season 4,

Episode 3

Cultural warning: EmPauR would like to advise Aboriginal and Torres Strait Islander listeners that the following...

Exploring Language and Identity

Season 4,

Episode 2

Cultural warning: EmPauR would like to advise Aboriginal and Torres Strait Islander listeners that the following...

The importance of a cultural assessment to better understand multicultural consumers

Season 3,

Episode 7

Understanding the individuals receiving care is essential to meet their needs and ensure they...

The Evaluation Report

The focus of the HCWSP program of work, was to increase the number of Personal Care Workers (PCW’s). The Queensland HCWSP adopted four main aims and objectives:

`1. Raising the profile of the PCW role
2. Attracting the right people to the sector
3. Screening for the Ideal candidate
4. Embedding Person-centered care

The impact of the program was measured against four Key Performance Indicators.

New PCW's Commencing Work

0

New Aboriginal and/or Torres Strait Islander PCW's Commencing Work

0

PCW's from Rural QLD Commencing Work

0

PCW's Commencing Aged Care Certification Training

0

See Evaluation Report

Case Studies

Renee

"To anyone considering a career in aged care I’d say, If you have a kind and caring nature, go for it. You know you help someone, even if it’s just doing a bit of ironing, the conversations, it could be the simplest of things."

Read case study

Cindy

"I treat them like my grandparents. Just look after them like you treat your own."

Read case study

Craig and Patricia

"You just never know when your work is providing inspiration to those around you. Our story is one of mutual respect but also one of taking the time to recognise the work and worth of others."

Read case study

See all case studies

Mentoring Guidelines

Mentoring guidelines have been developed for you based on the learnings of the Council on the Ageing (COTA) Queensland, pilot Aged Care mentoring program, as part fo the Home Care Workforce Support Program.

Explore other resources

Diversity in Aged Care

The Evaluation Report

Case Studies

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