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Job Characteristics Model (JCM)
The Job Characteristics Model (JCM) is a theoretical framework using five core job dimensions to show how certain job characteristics influence employee motivation, satisfaction, and performance. By using this framework in assessing and adjusting these core dimensions, employers can create roles that align with employee needs and preferences, ultimately contributing to a more engaged and productive workforce.
The model identifies five core job dimensions:
Skill Variety
Task Identity
Task Significance
Autonomy
Feedback
The Job Characteristics Model
According to the JCM, jobs that offer higher levels of these characteristics are more likely to lead to increased intrinsic motivation, job satisfaction, and performance. Additionally, the model proposes that three critical psychological states—experiencing meaningfulness of work, experiencing responsibility for outcomes, and knowledge of results—mediate the relationship between job characteristics and outcomes.
Organisations can use the Job Characteristics Model to design and redesign jobs to enhance employee motivation, satisfaction, and performance. By assessing and adjusting these core dimensions, employers can create roles that align with employee needs and preferences, ultimately contributing to a more engaged and productive workforce.
