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Stakeholders
To give clarity to the stakeholders and their roles involved in the aged care sector in Queensland, Australia we developed a stakeholder map. Stakeholder mapping is important as it allows for a more comprehensive understanding of the “who and how” different stakeholder are involved in the sector, which in turn can lead to improvements in how the sector operates – and hopefully improving services for older adults. For example, some ways mapping can be used are listed below.
Identification of Stakeholders: Mapping helps identify the diverse range of stakeholders involved in the aged care sector, including service providers, government agencies, advocacy groups, community organisations, and more. By understanding who these stakeholders are, their roles, and their interactions, the sector can foster collaboration and coordination to improve service delivery.
Policy Development and Advocacy: A comprehensive map of the aged care sector provides valuable insights for policy development and advocacy efforts. It helps policymakers, government agencies, and advocacy groups understand the current state of the sector, emerging trends, and areas requiring attention or reform. This information can inform evidence-based policies and initiatives aimed at improving aged care services and outcomes.
Improving Coordination and Collaboration: Mapping facilitates better coordination and collaboration among stakeholders within the aged care sector. By visualising the network of relationships and dependencies between different organisations and agencies, opportunities for partnership, knowledge sharing, and joint initiatives to enhance service delivery and outcomes can be identified.
Enhancing Transparency and Accountability: Aged care mapping promotes transparency and accountability in the sector by providing clear visibility into the roles, responsibilities, and performance of various stakeholders. It helps stakeholders understand their obligations, track progress, and hold themselves and others accountable for delivering high-quality, person-centred care to older adults.
Stakeholder Groups
Stakeholders within specific sectors or industries in the HCWSP were categorised into six groups, namely:
Delivery
Peers and Partners
Beneficiaries
Power Brokers
Influencers
Detractors/Competitors
Key Insights:
- The older person is almost a forgotten element in the aged care sector. They are not at the centre where they should be but in a sub-branch. Aged care should be focused on the needs of the person.
- The levels of government involved in aged care can lead to different departments overseeing the same areas without any knowledge or interaction with each other, or lead to competition between departments. This can lead to siloing of information, replication, and confusion.
- The aged care workforce is influenced by multiple layers of government. Policy and decisions made by departments outside aged care delivery can have a huge effect on the aged care workforce and its sustainability.
- There is an opportunity at the PHN level to lead local innovation. The PHN is positioned to better understand the demands of aged care in their regions and oversee the innovation of services.
The analysis of the stakeholders demonstrates the complex interaction between various actors with different power, vectors, and interests. A more extensive stakeholder analysis will be delivered in due course. A comprehensive HCWSP stakeholder map can be found at: www.cotaqld.org.au/hcwsp-map
